Terms and Conditions


 

PART A – GENERAL PROVISIONS

1. Introductory Provisions

 

1.1 These Terms and Conditions (hereinafter referred to as the “Terms and Conditions” or “T&C”) govern the rights and obligations between

Antonín Blažek, ID No.: 21879206, registered address T. G. Masaryka 313, 407 77 Šluknov, Czech Republic,

registered in the Trade Register maintained by the Ministry of Industry and Trade of the Czech Republic,

(hereinafter referred to as the “Seller”, “Travel Agency”, or “Provider”),

and natural or legal persons (hereinafter referred to as the “Customer” or “Consumer”) concluding contracts through the website https://www.90plustickets.com.


1.2 The Seller operates under the following brands:

•   90+Tickets – for the sale of tickets and related services (also 90PlusTickets),

•   90+ Football Travel Agency – for the sale of package tours and related travel services (also 90Plus Football Travel Agency).


1.3 These Terms and Conditions regulate:

•   the conditions for the sale of individual tickets and supplementary services (Part B),

•   the conditions for the sale of goods (merchandise, Part C),

•   the conditions for the provision of package tours and related travel services (Part D).


1.4 These Terms and Conditions are issued in accordance with:

Act No. 89/2012 Coll., the Civil Code of the Czech Republic;

Act No. 634/1992 Coll., on Consumer Protection; and

Act No. 159/1999 Coll., on Certain Conditions of Business in the Field of Tourism.


1.5 Contact details of the Seller:

•   E-mail: info@90plustickets.com

•   Telephone: +420 774 051 061

•   Postal address: T. G. Masaryka 313, 407 77 Šluknov, Czech Republic

•   Website: www.90plustickets.com


1.6 By submitting an order, the Customer confirms that he/she has read, understood and fully agrees with these Terms and Conditions. The T&C form an integral part of every contract concluded between the Seller and the Customer.


1.7 The Seller processes personal data of Customers solely for the purpose of contract execution, order management, and statutory accounting requirements.

The Privacy Policy (GDPR) is available on the website www.90plustickets.com.

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2. Scope and Structure of the Terms

 

2.1 These Terms and Conditions apply to all contracts concluded between the Seller and the Customer via the website www.90plustickets.com, regardless of whether the subject of purchase is a ticket, goods, package tour or any other service.


2.2 The T&C are divided into separate parts according to the type of service or product offered:

•   Part A – General Provisions (applicable to all contractual relations between the Seller and the Customer),

•   Part B – Sale of Individual Tickets and Supplementary Services (information package, online support),

•   Part C – Sale of Goods (Merchandise) (clothing, accessories, etc.),

•   Part D – Provision of Package Tours and Related Travel Services in accordance with Act No. 159/1999 Coll.


2.3 If a specific service or product is subject to special terms (e.g. a package tour or event ticket with a fixed date), such special terms take precedence over the general provisions of these T&C.


2.4 If the Customer orders multiple services at once (e.g. a package including ticket, accommodation and transport), the section corresponding to the predominant service applies – typically Part D (Package Tours).


2.5 These Terms and Conditions shall apply mutatis mutandis to contracts concluded by other means of distance communication (e.g. by e-mail or telephone), unless otherwise agreed between the parties.

 

 

 

3. Conclusion of Contract and Orders

 

3.1 The Customer may order goods or services through the online store available at www.90plustickets.com.

An order is placed after all required fields in the order form have been completed and the order is submitted via the “Complete Order” (or similarly labelled) button.


3.2 By submitting the order, the Customer makes a binding offer to conclude a contract with the Seller.

The contract is deemed concluded only upon the Customer’s receipt of an order confirmation sent by the Seller via e-mail, either automatically or after manual review by the Seller.

Until such confirmation is sent, the Seller is under no obligation to accept or confirm the order.


3.3 The Seller reserves the right to decline or cancel an order, particularly in cases of:

•   an obvious pricing error,

•   unavailability of the goods or service,

•   technical errors in display on the website,

•   repeated non-payment of previous orders by the Customer.


In such cases, the Customer will be notified without undue delay, and any payment already made will be refunded without delay via the same payment method used.


3.4 All prices displayed in the online store are final and inclusive of all applicable taxes and fees (the Seller is a VAT payer).

The cost of shipping or additional services is always clearly shown before the order is submitted.


3.5 Contracts are concluded in Czech or English language, as chosen by the Customer during purchase, unless otherwise agreed between the parties.

Each contract is archived electronically and is not publicly accessible. A copy may be provided to the Customer upon request.


3.6 The Customer is responsible for the accuracy and completeness of the information provided in the order.

The Seller is not liable for any damage or delay caused by incorrect or incomplete contact information provided by the Customer.


3.7 If the Customer selects payment by bank transfer, the order must be paid within five (5) business days of the order confirmation.

If the match or event takes place shortly after the order (e.g. within five days), the Customer may be requested to submit proof of payment (e.g. bank confirmation or statement) to ensure timely completion of the order.

Without such proof or payment confirmation, delivery of tickets or other services cannot be guaranteed.

If payment is not received within the deadline or proof of payment is not provided, the order may be cancelled without entitlement to the goods or services ordered.

 

3.8 Gift Cards

3.8.1 The Seller may offer gift cards (“Gift Cards”), which serve as prepaid credit for purchasing services or products on www.90plustickets.com.


3.8.2 A Gift Card is not a travel service, a ticket, or a travel contract. It is a payment instrument that can be used to settle an order.


3.8.3 The Gift Card may be redeemed fully or partially, depending on system capabilities. It is valid for 12 months from the date of issuance unless stated otherwise. After expiration, the Gift Card cannot be used or refunded.


3.8.4 The value of the Gift Card is fixed and cannot be exchanged for cash. Any unused balance is non-refundable.


3.8.5 In case of cancellation or withdrawal from a contract permitted by these Terms or by law, any refund is issued back in the form of Gift Card credit, not cash.


3.8.6 Use of a Gift Card does not affect payment terms, cancellation rules, or any other provisions of these Terms.

 

 

3.9 Use of Photographs and Recordings

3.9.1 During the trip, the Travel Agency may take photographs or video recordings for documentation and safety purposes.

3.9.2 Any use of photographs or recordings in which a participant is identifiable for marketing or promotional purposesis only possible with the participant’s prior, free and informed consent.

3.9.3 Granting such consent is voluntary and not a condition for participation in the trip. The consent may be withdrawn at any time by contacting the Travel Agency.

 

Part B – Enquiry-based Arrangement of Standalone Tickets and Additional Services

 

4. Subject Matter of the Service

4.1 This part of the T&C applies where the Customer is interested in arranging access to a sports, cultural or other leisure event, or in related additional services, in particular an information package, customer support, technical assistance or help with understanding the organiser’s conditions.

4.2 Offers of standalone tickets and related services displayed on the website generally have the nature of an enquiry-based service, unless expressly stated otherwise for a specific offer. Submitting an enquiry by the Customer does not constitute an order, the conclusion of a contract or an obligation for the Customer to make any payment.

4.3 After the enquiry has been submitted, the Seller will verify the availability of the requested event, possible methods of arranging access, the organiser’s rules, the price, conditions of ticket use and any restrictions.

4.4 Based on the enquiry, the Seller may send the Customer an individual offer. The individual offer contains in particular the specification of the event, number of persons, category or type of access, scope of additional services, total price, payment terms, delivery terms, any restrictions and the validity period of the offer.

4.5 A contract between the Seller and the Customer is concluded only when the Customer expressly accepts the individual offer, for example by clicking a confirmation button marked as an order with an obligation to pay, by confirming the offer by e-mail or by another clear electronic confirmation. Only after the offer has been accepted may the Customer be requested to pay the price.

4.6 The Seller is not the organiser of the event, an official seller, exclusive distributor, partner, representative or agent of the organiser, club, stadium or ticketing platform, unless expressly stated otherwise for the specific offer.

4.7 The Seller provides a service consisting mainly of searching for, verifying availability of, intermediating, administering or arranging the possibility of access to the event through available distribution, partner, membership or other verified channels, together with the additional services stated in the specific offer.

4.8 A standalone ticket or service under this part of the T&C is not a package within the meaning of Act No. 159/1999 Coll., unless it includes a combination of travel services meeting the characteristics of a package. If the Customer is offered a combination of a ticket with accommodation, transport or another travel service in such a way that a package is created, Part D of these T&C shall apply in particular.

4.9 The price stated in the individual offer includes the services listed in that offer, in particular the costs of arranging access, administration, information service, customer support, technical assistance and other services stated in the offer. The price does not include transport to the venue, accommodation, travel insurance or any other services unless expressly stated in the individual offer.

5. Nature of the Enquiry and Individual Offer

5.1 An enquiry submitted through the website, form, configurator, e-mail, telephone or other communication channel serves only to verify the possibilities of arranging the requested service.

5.2 The Seller is not obliged to arrange the service or send the Customer an offer on the basis of an enquiry. The Seller reserves the right to refuse an enquiry, in particular if the requested service cannot be arranged, if the organiser’s conditions are unclear or restrictive, if the service is unavailable, if the price or availability is unstable, or if arranging the service would be contrary to legal regulations or known organiser conditions.

5.3 The individual offer is valid only for the period stated in it. If the Customer does not accept the offer within that period, the offer expires without the need for any further notice.

5.4 Until the individual offer is accepted by the Customer, availability, price, category, delivery method or conditions of ticket use may change. In such a case, the Seller is not bound by the original non-binding information.

5.5 By accepting the individual offer, the Customer confirms that they have read its content, total price, payment terms, delivery terms, any restrictions, these T&C and the organiser’s rules, if these have been communicated or made available to them.

6. Organiser Rules and Restrictions on Ticket Use

6.1 The Customer acknowledges that entry to the event is always governed by the rules of the relevant organiser, club, stadium, ticketing platform or other ticket provider.

6.2 The organiser’s rules may regulate in particular:

  • the method of using, transferring or delivering the ticket,
  • the obligation to create a customer account or register in an application,
  • requirements for membership, identification or provision of personal data,
  • prohibition or restriction of ticket transfer to another person,
  • rules for home and away supporters,
  • prohibition of away-team symbols in home sections,
  • security checks, prohibited items and rules of conduct,
  • the possibility of changing the date, time, venue, sector or organisational conditions of the event.

6.3 The Customer is obliged to comply with these rules. Breach of the organiser’s rules may result in refusal of entry, removal from the event, cancellation of the ticket or other measures taken by the organiser, club, stadium or security staff.

6.4 If the Customer is refused entry or removed from the event due to a breach of the organiser’s rules, the Customer is not entitled to a refund or any other compensation from the Seller.

6.5 If tickets are intended for home supporters only, the Customer is obliged to respect this condition. In particular, the Customer must not act as a supporter of the away team in the relevant section, use away-team symbols or behave in a manner that could lead to security intervention or refusal of entry.

6.6 In the case of named tickets, tickets linked to a membership, customer account or other identification, the Customer is obliged to provide correct, complete and timely information required for arranging or using the ticket. Incorrect, incomplete or late information may make it impossible to use the ticket without entitlement to a refund.

6.7 A valid identity document may be required when entering the event. If the Customer’s details do not match the details in the ticketing system or on the ticket, entry may be refused.

7. Price and Payment

7.1 The price of the service is set out in the individual offer. The price displayed on the website before submitting an enquiry may be indicative, unless expressly stated otherwise for the specific offer.

7.2 The price in the individual offer may include in particular:

  • the costs of arranging the possibility of access to the event,
  • administrative and organisational costs,
  • an information package relating to the event, stadium, club or destination,
  • customer and technical support,
  • assistance with receiving, activating, transferring or using the electronic ticket,
  • costs associated with memberships, customer accounts, reservation systems, partner channels or other mechanisms necessary for arranging access,
  • other services stated in the individual offer.

7.3 The final price may be higher than the nominal price stated on the ticket or by the organiser, as it also includes the Seller’s services, administration, technical support, information service, arrangement costs and other services stated in the individual offer.

7.4 The Customer is obliged to pay the price only after accepting the individual offer and the conclusion of the contract. Payment instructions are provided to the Customer in the individual offer, order confirmation or subsequent communication.

7.5 Payment may be made in particular by payment card through a payment gateway, by bank transfer or by another method stated in the individual offer.

7.6 If the Customer fails to pay the price within the specified period, the Seller is entitled to cancel the order or reservation. If the Seller has already incurred costs in connection with the accepted order, the Seller may be entitled to reimbursement of such costs where permitted by these T&C, the individual offer or applicable law.

7.7 Prices may be stated in different currencies. The final amount paid by the Customer may differ depending on the exchange rate, fees of the payment gateway, payment service provider or the Customer’s bank. The Seller is not responsible for exchange rate differences or fees charged by third parties.

7.8 A tax document or payment confirmation is sent to the Customer electronically to the e-mail address provided in the order, where the issuance of such document is relevant for the order.

8. Delivery and Receipt of Tickets

8.1 The method of delivery or making the ticket available depends on the rules of the relevant organiser, club, stadium, ticketing platform or other provider.

8.2 The ticket or instructions for receiving it may be delivered to the Customer in particular:

  • by e-mail,
  • via a link,
  • via a mobile wallet,
  • through the application of the club, organiser or ticketing platform,
  • by assignment to a customer account, membership or other profile,
  • by another method stated in the individual offer or the Seller’s instructions.

8.3 The Customer is obliged to have the technical means necessary to receive and use the ticket, in particular a functioning e-mail address, internet access, smartphone, relevant application, customer account or other means required by the organiser.

8.4 If registration, acceptance of a transfer, downloading an application, creating an account or another active step by the Customer is required for the ticket, the Customer is obliged to perform such step without undue delay according to the instructions provided.

8.5 The Seller will deliver the ticket or instructions for receiving it within a reasonable time before the event. The Customer acknowledges that some organisers release or make tickets available only shortly before the event.

8.6 If the Customer does not receive the ticket or instructions for receiving it no later than 12 hours before the start of the event, the Customer is obliged to contact the Seller immediately by e-mail or telephone. Late notification may make it impossible to resolve the problem in time.

8.7 Delivery or making the ticket available is deemed completed when the ticket, link or instructions are sent to the Customer’s e-mail, when the ticket is made available in an application, assigned to a customer account or otherwise made available in a way that allows the Customer to receive and use it.

9. Cancellation, Inability to Attend, Change or Cancellation of the Event

9.1 Tickets and related services under this part of the T&C relate to a leisure event with a specific date or period of performance. The Customer therefore does not have the right to withdraw from the contract within 14 days where the statutory exception for leisure services provided on a specific date or during a specific period applies.

9.2 After the Customer has accepted the individual offer and after steps to arrange access have begun, the order cannot be unilaterally cancelled and the price cannot be refunded, unless otherwise stated in the individual offer, these T&C or applicable law.

9.3 If the Customer is unable to attend the event for personal reasons, in particular due to illness, change of plans, transport complications, loss of documents, late arrival, non-functioning phone, loss of access to e-mail, account or application, the Customer is not entitled to a refund or any other compensation.

9.4 The Seller may offer the Customer assistance with transferring the ticket to another person if permitted by the rules of the organiser, ticketing platform or the specific type of ticket. However, there is no legal entitlement to such assistance or to a successful transfer.

9.5 If the organiser changes the date, time, venue, stadium, sector, organisational conditions or other rules of the event, this does not constitute a defect in the Seller’s service. The Customer is obliged to monitor the organiser’s current information and follow its instructions.

9.6 If the event is postponed to another date, the ticket usually remains valid for the new date, unless the organiser determines otherwise. A change of date or time of the event alone does not automatically give rise to a right to a refund from the Seller.

9.7 If the organiser cancels the event without a replacement date, the solution will depend primarily on the conditions of the organiser, ticketing platform or other provider. The Seller will provide the Customer with reasonable assistance in claiming any available remedy, such as a refund, voucher, credit or other alternative solution.

9.8 The Seller is not responsible for decisions of the organiser, club, stadium, ticketing platform, security staff, public authorities or other third parties, in particular for changes of date, cancellation of the event, capacity restrictions, sector changes, refusal of entry, security measures or other organisational changes.

9.9 In the event of cancellation, restriction or postponement of the event due to force majeure, decisions of public authorities, security measures, strike, pandemic, extreme weather, transport disruption or any other circumstance beyond the Seller’s control, the procedure shall follow the conditions of the organiser, ticketing platform and applicable legal regulations.

10. Complaints and Problem Resolution

10.1 The Customer is entitled to make a complaint if the service was not provided in accordance with the concluded contract or individual offer.

10.2 A complaint may be made in particular if:

  • the ticket or instructions for receiving it were not delivered within the agreed period,
  • the delivered ticket is illegible, damaged or technically non-functional,
  • the ticket could not be activated or scanned due to reasons on the Seller’s side,
  • the Customer was refused entry to the event for demonstrable technical reasons that were not caused by the Customer’s conduct, incorrect information, breach of the organiser’s rules or another circumstance on the Customer’s side.

10.3 The following are generally not considered defects in the service:

  • change of date, time or venue of the event by the organiser,
  • organisational, security or operational measures of the organiser,
  • relocation to another seat or sector, provided that the seat corresponds to the same or a comparable category,
  • late arrival or failure to follow the organiser’s instructions,
  • inability to attend for the Customer’s personal reasons,
  • problems caused by the Customer’s non-functioning device, e-mail, application, internet connection or customer account,
  • refusal of entry due to breach of organiser rules, home/away supporter rules or security instructions,
  • problems with a third-party application or system unless caused by the Seller.

10.4 The Customer is obliged to report any problem without undue delay after discovering it, preferably before the event or immediately when attempting to enter the event, so that the Seller can provide assistance and try to resolve the problem in time.

10.5 A complaint may be submitted by e-mail to info@90plustickets.com or in writing to the Seller’s postal address stated in these T&C.

10.6 In the complaint, the Customer must state in particular:

  • first name and surname,
  • order number or individual offer number,
  • description of the claimed defect,
  • proof of purchase or order confirmation,
  • copy of the ticket, if available,
  • evidence supporting the claimed defect, especially if the Customer claims that they were refused entry to the event.

10.7 If the Customer claims that they were refused entry to the event, the Customer is obliged, where possible, to provide evidence of this fact, for example confirmation or a message from the organiser, steward, security staff, ticketing platform, a photograph from the venue or other relevant evidence. Without the Customer’s cooperation and necessary supporting documents, it may not be possible to properly assess the complaint.

10.8 The Seller will handle the complaint without undue delay, no later than within 30 days from the date of its submission, unless the Seller and the Customer agree on a longer period. The Customer will be informed of the outcome of the complaint by e-mail.

10.9 If the complaint is accepted as justified, the Seller may, depending on the nature of the defect, provide in particular:

  • a replacement ticket of the same or comparable category,
  • a reasonable discount,
  • a voucher or credit, if the Customer agrees or if this corresponds to the terms of the specific service,
  • a refund of the corresponding part of the price or the full price, where appropriate in view of the nature of the defect.

10.10 The Seller is not responsible for defects or inability to use the ticket caused by incorrect or incomplete information provided by the Customer, intervention by a third party, loss of access to e-mail, phone, application or customer account, failure to comply with organiser rules or other circumstances beyond the Seller’s control.

11. Out-of-court Resolution of Consumer Disputes

11.1 If a consumer dispute arises between the Seller and a Customer who is a consumer and cannot be resolved by mutual agreement, the Customer may contact the competent body for out-of-court resolution of consumer disputes.

11.2 The competent body for out-of-court resolution of consumer disputes is:

Czech Trade Inspection Authority
Štěpánská 15
120 00 Prague 2
Website: www.coi.cz

 

 

PART C – SALE OF GOODS (MERCHANDISE)

 

 

10. Subject of Sale

 

10.1 This part of the Terms and Conditions governs the sale of physical goods offered in the online store www.90plustickets.com, including but not limited to clothing, accessories, stickers and other merchandise (hereinafter “Goods”).


10.2 Goods are new, unused and described on the website with the maximum accuracy available. Images of products are illustrative only; minor colour or design deviations may occur due to lighting or screen display differences.


10.3 All prices are final, inclusive of VAT and all applicable fees unless explicitly stated otherwise. The Seller is a VAT payer.


10.4 The contract for the sale of Goods is concluded when the Seller confirms the Customer’s order by e-mail.


10.5 Ownership of the Goods passes to the Customer only upon full payment of the purchase price and delivery of the Goods.

 

 

11. Delivery and Shipping


11.1 The Goods are delivered to the address specified by the Customer in the order form through postal or courier services available in the country of destination.


11.2 The Seller ships Goods within the time frame stated in the product description or in the order confirmation. If the Goods are temporarily unavailable, the Seller shall inform the Customer without undue delay and offer an alternative solution or refund.


11.3 Shipping costs and delivery times are displayed before order completion. Any import duties or taxes for deliveries outside the EU are the Customer’s responsibility.


11.4 The Customer must inspect the shipment upon delivery. If the package is visibly damaged or tampered with, the Customer must report this to the courier immediately and make a note in the delivery record.


11.5 The Seller is not liable for delays caused by the carrier, customs processes or incorrect delivery information provided by the Customer.


11.6 The Goods are deemed delivered once the shipment is handed over to the Customer or their authorised representative.

 

 

12. Withdrawal and Returns


12.1 In accordance with Section 1829 of Act No. 89/2012 Coll., Civil Code of the Czech Republic, the Consumer has the right to withdraw from a contract for the purchase of Goods within 14 days of receipt without giving any reason.


12.2 To exercise this right, the Customer must notify the Seller by e-mail at info@90plustickets.com or by post to the address listed in these Terms and Conditions. The Customer may use the standard withdrawal form available on the website.


12.3 The Goods must be returned in their original condition, unused, unworn and undamaged, including original labels and packaging. The Customer bears the direct cost of return shipping.


12.4 The Seller shall refund the purchase price within 14 days of receiving the returned Goods using the same payment method employed by the Customer, unless agreed otherwise.


12.5 The Customer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functionality.


12.6 The right of withdrawal does not apply to:

• Goods custom-made or modified according to the Customer’s wishes;

• Goods which, for hygienic reasons, cannot be returned once unsealed (e.g. face masks, underwear);

• Goods that were used or damaged by the Customer.


12.7 In case of defective Goods, the Customer has the right to claim repair, replacement or refund under Sections 2165 et seq. of the Civil Code. The complaint procedure from Part B, Article 9 applies mutatis mutandis.

 

 

Part D – Package Travel and Related Travel Services

13. Packages, Travel Agency and Conclusion of the Package Travel Contract

13.1 This part of the T&C applies to packages organised by 90+ Football Travel Agency, operated by Antonín Blažek, Company ID No.: 21879206.

13.2 For the purposes of these T&C, a package means a combination of at least two different travel services, in particular a ticket, accommodation, transport or another travel service, where such combination meets the characteristics of a package under applicable legal regulations, in particular Act No. 159/1999 Coll. and the Civil Code.

13.3 A typical package may include in particular the following combinations:

  • ticket + accommodation,
  • ticket + transport,
  • ticket + accommodation + transport,
  • another combination of travel services meeting the characteristics of a package.

13.4 If the Customer orders only a standalone ticket, information package, online support or another individual service that does not meet the characteristics of a package, Part B of these T&C shall apply in particular.

13.5 When providing packages, the Travel Agency operates under the business brand 90+ Football Travel Agency and carries out its activities on the basis of a trade licence for the operation of a travel agency.

13.6 The Travel Agency is insured against the insolvency of the travel agency in accordance with Act No. 159/1999 Coll. with the following insurer:

Union poisťovňa, a. s.
Karadžičova 10, 813 60 Bratislava, Slovak Republic
Company ID No.: 31 322 051
Tax ID No.: 20 20 800 353

acting through its branch:

Union poisťovňa, a.s., branch for the Czech Republic
Španělská 770/2, 120 00 Prague 2 – Vinohrady
Company ID No.: 242 63 796

Insurance contract number: 11-66301
Insurance period: from 01 July 2026 to 30 June 2027
Insurance coverage limit: CZK 300,000

13.7 The Travel Agency offers packages in two basic ways:

  • as pre-arranged packages available on the website,
  • as individually tailored packages prepared according to the Customer’s requirements.

13.8 For a pre-arranged package, the main information about the package is provided on the product page of the specific package, in particular the travel dates, destination, duration of the trip, number of nights, included services, transport, accommodation, ticket category, total price, payment terms, cancellation terms and any special conditions of participation.

13.9 For a pre-arranged package, the package travel contract is concluded by completing the order process on the Travel Agency’s website, i.e. by the Customer actively confirming the order by clicking a button marked as an order with an obligation to pay or by another similarly clear method.

13.10 For an individually tailored package, the Customer first submits a non-binding enquiry through a configurator, enquiry form, e-mail, telephone or other communication channel. Submitting an enquiry does not constitute the conclusion of a package travel contract and does not create any obligation for the Customer to pay for the package.

13.11 Based on the Customer’s requirements, the Travel Agency may prepare an individual offer. The individual offer contains in particular the travel dates, destination, selected match or event, scope of included services, accommodation, transport, ticket category, total price, payment terms, cancellation terms, validity period of the offer and other essential information.

13.12 For an individually tailored package, the package travel contract is concluded only when the Customer expressly accepts the individual offer. Acceptance of the offer may be made in particular by clicking a confirmation button marked “I agree with the offer – order with obligation to pay”, by confirming the offer by e-mail or by another clear electronic confirmation.

13.13 Only after the package travel contract has been concluded is the Customer requested to pay the package price or provided with payment instructions.

13.14 The Travel Agency will issue the Customer with confirmation of the package travel contract in electronic or paper form. The confirmation contains the essential details of the package, including information about the Travel Agency, the main characteristics of the package, price, payment terms, cancellation terms, details of insolvency protection insurance and contact details for assistance during the package.

13.15 Before concluding the package travel contract, the Customer is provided with these T&C, the Pre-contractual Information for Package Travel, the Information on Insolvency Protection Insurance of the Travel Agency, the package price, the scope of services and any special conditions of participation.

14. Pre-contractual Information and Insolvency Protection Insurance

14.1 Before concluding the package travel contract, the Travel Agency provides the Customer with the pre-contractual information required by applicable legal regulations.

14.2 Pre-contractual information is provided to the Customer in particular:

  • on the product page of the specific package,
  • in an individual offer sent by e-mail,
  • in the document “Pre-contractual Information for Package Travel”,
  • in the order confirmation or confirmation of the package travel contract.

14.3 Pre-contractual information includes in particular:

  • the main characteristics of the package, in particular the destination, travel dates, duration of the trip, number of nights, accommodation, transport, programme, tickets and other included services,
  • the total package price, including taxes, fees and any additional charges,
  • payment terms,
  • cancellation terms,
  • the minimum number of participants, if applicable,
  • information on travel documents, visa, health or other entry requirements, if relevant and known to the Travel Agency,
  • information on the possibility of transferring the contract to another person,
  • information on the Travel Agency’s insolvency protection insurance,
  • contact details for assistance during the package.

14.4 The Travel Agency is insured against the insolvency of the travel agency with Union poisťovňa, a. s., under insurance contract number 11-66301.

14.5 Insolvency protection insurance applies in particular to cases where, due to its insolvency, the Travel Agency:

  • fails to provide the Customer with repatriation, if it was part of the package,
  • fails to refund the advance payment or package price paid by the Customer if the package is not provided,
  • fails to refund the difference between the price paid for the package and the price of the part of the package that was actually provided, if the package was provided only in part.

14.6 Information on insolvency protection insurance is set out in the separate document “Information on Insolvency Protection Insurance of the Travel Agency”, which is available on the Travel Agency’s website or upon request.

14.7 The document proving the Travel Agency’s insolvency protection insurance is available for inspection by the Customer upon request before the conclusion of the package travel contract.

14.8 The Travel Agency does not conclude package travel contracts at a time when it is not insured against the insolvency of the travel agency to the extent required by applicable legal regulations.

15. Package Price and Payment Terms

15.1 The package price is stated for the specific package, in the individual offer, in the ordering process, in the order confirmation or in the confirmation of the package travel contract.

15.2 The package price includes only the services expressly stated as included in the specific package. The price does not include travel insurance, optional services, local fees, personal expenses, meals, transport within the destination or any other services, unless expressly stated as included in the price.

15.3 The package price is stated in Czech crowns or in another currency stated for the specific package or in the individual offer.

15.4 The package price is payable in the manner and within the period stated for the specific package, in the individual offer, in the order confirmation or in the confirmation of the package travel contract.

15.5 The Travel Agency may require payment of the full package price or an advance payment. The amount of the advance payment, the due date of the remaining balance and the payment terms are always stated for the specific package or in the individual offer.

15.6 Unless otherwise stated for the specific package or in the individual offer, the package price is payable in full after the package travel contract has been concluded.

15.7 For packages ordered less than 30 days before the start of the package, the Travel Agency may require payment of the full package price after the package travel contract has been concluded.

15.8 If an advance payment and a remaining balance are agreed, the remaining balance must be paid no later than by the deadline stated for the specific package, in the individual offer or in the confirmation of the package travel contract. If no deadline is stated, the remaining balance is payable no later than 30 days before the start of the package.

15.9 Payment may be made by bank transfer, by payment card through a payment gateway or by another method stated for the specific package or in the individual offer.

15.10 If the Customer fails to pay the package price, advance payment or remaining balance duly and on time, the Travel Agency is entitled to withdraw from the contract or cancel the reservation. This is without prejudice to the Travel Agency’s right to charge a cancellation fee, withdrawal fee or reimbursement of costs already incurred, where the Travel Agency is entitled to such payment under these T&C, the individual offer or applicable legal regulations.

16. Changes to the Package Price

16.1 The Travel Agency is entitled to unilaterally increase the package price after the conclusion of the contract only if this possibility is expressly agreed in the package travel contract and only if the increase results exclusively from a change in:

  • the cost of transport resulting from the cost of fuel or other energy sources,
  • taxes, fees or other similar payments relating to travel services included in the package,
  • the exchange rate used to determine the package price.

16.2 The price increase must correspond to the actual increase in costs and must be notified to the Customer in text form, in particular by e-mail, including the reasons for and calculation of the increase.

16.3 The notice of price increase must be sent to the Customer no later than 21 days before the start of the package. A later notice of price increase has no legal effect.

16.4 If the price increase exceeds 8% of the total package price, the Customer has the right to:

  • accept the proposed change,
  • withdraw from the package travel contract without paying a withdrawal fee,
  • or accept a substitute package if offered by the Travel Agency.

16.5 The Customer is obliged to notify the Travel Agency of their decision within the period stated in the price increase notice. If no period is stated, the period is 5 days from delivery of the notice.

16.6 If the Travel Agency has the right to increase the package price, the Customer has the right to a price reduction under the same rules if the relevant costs decrease, after deduction of the Travel Agency’s actual administrative costs associated with refunding the difference.

17. Change or Cancellation of the Package by the Travel Agency

17.1 Before the start of the package, the Travel Agency is entitled to make insignificant changes to the package conditions if it has reserved this right and informs the Customer of the change in a clear and comprehensible manner.

17.2 An insignificant change may include, in particular, a reasonable change in departure time, a change in the order of the programme, a change of meeting point, a change of carrier, a change of accommodation to accommodation of the same or higher category, or another change that does not alter the overall character of the package.

17.3 If, before the start of the package, the Travel Agency is forced to make a substantial change to one of the main characteristics of the package or cannot fulfil a special requirement of the Customer that it has accepted, it will inform the Customer without undue delay.

17.4 In the event of a substantial change to the package, the Customer has the right to:

  • accept the proposed change,
  • withdraw from the package travel contract without paying a withdrawal fee,
  • or accept a substitute package if offered by the Travel Agency.

17.5 The Travel Agency is entitled to cancel the package before its start if:

  • the minimum number of participants has not been reached, if such minimum number was set for the specific package,
  • unavoidable and extraordinary circumstances prevent the Travel Agency from providing the package,
  • the performance of the package has become impossible for reasons beyond the Travel Agency’s control.

17.6 If a minimum number of participants is set, it is stated for the specific package, in the individual offer or in the confirmation of the package travel contract, including the deadline by which the package may be cancelled for this reason.

17.7 If the Travel Agency cancels the package before its start, the Travel Agency will refund all payments received from the Customer for the package without undue delay, no later than 14 days from the withdrawal or cancellation of the package, unless the parties agree on a substitute package.

17.8 The Travel Agency is not liable for damage caused by cancellation of the package if the cancellation occurred due to unavoidable and extraordinary circumstances or due to failure to reach the minimum number of participants under the conditions set out by applicable legal regulations.

17.9 If, after the start of the package, it is not possible to provide a substantial part of the travel services agreed in the contract, the Travel Agency will take reasonable substitute measures for the continuation of the package, if possible and appropriate in the circumstances.

17.10 If substitute measures result in a reduction in the quality or cost of the package, the Customer has the right to an appropriate price reduction.

18. Customer’s Withdrawal from the Contract and Cancellation Terms

18.1 The Customer is entitled to withdraw from the package travel contract before the start of the package.

18.2 If the Customer withdraws from the package travel contract, the Travel Agency is entitled to charge a reasonable withdrawal fee, the amount of which depends on the time at which the Customer withdraws from the contract and on the costs already incurred or expected in connection with arranging the package.

18.3 Unless otherwise stated for the specific package or in the individual offer, the following withdrawal fees apply:

Time of withdrawal before the start of the package

Withdrawal fee

more than 45 days

10% of the total package price

44–30 days

30% of the total package price

29–15 days

50% of the total package price

14–7 days

75% of the total package price

6 days or less, including no-show

100% of the total package price

18.4 The withdrawal from the contract must be delivered to the Travel Agency in text form, in particular by e-mail to info@90plustickets.com. The date on which the withdrawal is delivered to the Travel Agency is decisive for determining the amount of the withdrawal fee.

18.5 If the package includes services that are non-refundable, non-transferable or linked to a specific person, in particular personalised tickets, flight tickets, non-refundable accommodation, memberships or other services provided by third parties, the costs associated with such services may be taken into account when calculating the withdrawal fee.

18.6 This is without prejudice to the Customer’s right to withdraw from the package travel contract without paying a withdrawal fee in cases provided for by applicable legal regulations, in particular in the event of a substantial change to the package or in the event of unavoidable and extraordinary circumstances occurring at or in the immediate vicinity of the destination which have a significant impact on the performance of the package or on the carriage of passengers to the destination.

19. Transfer of the Package Travel Contract to Another Person

19.1 Before the start of the package, the Customer may transfer the package travel contract to another person, provided that such person meets all conditions for participation in the package.

19.2 The transfer of the contract is effective towards the Travel Agency if the Customer delivers a notice of transfer to the Travel Agency in text form, together with a statement from the new person confirming that they agree with the concluded contract and meet the conditions for participation in the package.

19.3 The notice of transfer is considered timely if it is delivered to the Travel Agency at least 7 days before the start of the package.

19.4 The original Customer and the new customer are jointly and severally liable for payment of the package price and for reimbursement of reasonable and actually incurred additional costs associated with the transfer of the contract.

19.5 If the package includes services linked to a specific person, in particular personalised tickets, flight tickets, memberships, customer accounts or other non-transferable services, the transfer of the contract may be restricted or factually impossible under the rules of the relevant service provider.

19.6 The Travel Agency informs the Customer of known transferability restrictions for the specific package, in the individual offer or in the confirmation of the package travel contract.

20. Travel Documents, Entry Requirements and Event Rules

20.1 The Customer is required to have a valid identity card, passport or other travel document required for entry into the destination country, any transit country and for return travel throughout the package.

20.2 If required by the destination or transit country, the Customer is also responsible for obtaining a visa, vaccination, health certificate or any other required documents.

20.3 Before the start of the package, the Customer is responsible for verifying the current entry, residence, transit, health and other administrative requirements applicable to them, in particular with regard to their nationality, age, health condition and travel route.

20.4 The Travel Agency provides the Customer with general information on travel documents and entry requirements where relevant for the package and known to the Travel Agency. However, such information does not replace the Customer’s individual verification of the requirements with the competent authorities, embassies or consulates, carriers or event organisers.

20.5 The Customer is required to comply with the rules of the organiser of the sports or cultural event, stadium rules, safety instructions, rules for home and away supporters, ticket usage rules and any restrictions stated for the specific package, in the individual offer or in the confirmation of the package travel contract.

20.6 The Travel Agency is not liable if the Customer is denied entry into the destination country, a transit country, a means of transport, accommodation facility or a sports or cultural event due to missing, invalid or incorrect customer documents, failure to meet entry requirements, breach of the rules of the organiser, stadium, carrier or another service provider, or due to incorrect information provided by the Customer.

21. Travel Insurance

21.1 The package price does not include travel insurance, unless expressly stated otherwise for the specific package or in the individual offer.

21.2 The Travel Agency recommends that the Customer arrange appropriate travel insurance covering in particular medical expenses abroad, trip cancellation, accident, liability for damage, delay or loss of luggage.

21.3 If travel insurance is offered or arranged as an additional service, its terms, insurer, scope of cover, exclusions and price are stated in the specific offer or in separate insurance documents.

21.4 Responsibility for arranging travel insurance rests with the Customer, unless it is expressly stated for the specific package that travel insurance is included in the package.

21.5 The Travel Agency is not liable for any damage or costs incurred as a result of the Customer not arranging travel insurance.

22. Rights and Obligations of the Customer

22.1 The Customer has in particular the right to:

  • proper performance of the agreed services included in the package travel contract,
  • receive pre-contractual information before concluding the package travel contract,
  • receive confirmation of the package travel contract,
  • assistance in difficulty during the package,
  • report defects in the package,
  • an appropriate price reduction if the services were not provided properly,
  • protection in the event of the Travel Agency’s insolvency to the extent provided for by applicable legal regulations.

22.2 The Customer is in particular obliged to:

  • provide true, complete and up-to-date information necessary for arranging the package,
  • pay the package price duly and on time,
  • have valid travel documents and meet the entry requirements of the destination and transit countries,
  • follow the instructions of the Travel Agency, its authorised representative, carrier, accommodation provider, event organiser or other service provider,
  • comply with the laws and customs of the country of stay,
  • comply with stadium rules, event organiser rules and rules for home and away supporters,
  • arrive on time at the place of departure, meeting point, check-in or event,
  • refrain from conduct that could endanger other participants, cause damage or disrupt the course of the package.

22.3 If the Customer does not participate in part of the package, does not arrive on time at the meeting point, departure point, check-in or event, or does not use any of the agreed services for reasons on their side, the Customer is not entitled to a discount or refund of any part of the package price.

22.4 The Customer is liable for damage caused to the Travel Agency, other participants, service providers or third parties.

22.5 The Travel Agency is entitled to exclude from the package or part of it a participant who seriously breaches legal regulations, organiser rules, safety instructions, Travel Agency instructions or whose behaviour endangers themselves, other participants or the course of the package. In such a case, the Customer is not entitled to a refund of the price of unused services and is liable for any costs or damage incurred.

23. Travel Agency Liability, Package Defects and Complaints

23.1 The Travel Agency is responsible to the Customer for the proper performance of all travel services included in the package travel contract, even where individual services are provided by third parties, such as carriers, accommodation providers, event organisers or other service providers.

23.2 If any of the agreed services is not provided properly, the Customer is obliged to notify the Travel Agency, its authorised representative or the relevant service provider without undue delay so that a remedy can be arranged.

23.3 If the Customer fails to notify the defect without undue delay and the Travel Agency is therefore unable to remedy the defect or mitigate its consequences, the Customer’s claim for a discount or compensation may be reduced accordingly.

23.4 The Travel Agency will take reasonable measures to remedy the defect if possible and appropriate in the circumstances. If remedy is not possible or is not provided within a reasonable period, the Customer has the right to an appropriate price reduction.

23.5 A complaint may be submitted by e-mail to info@90plustickets.com or in writing to the registered office address of the Travel Agency.

23.6 The complaint must contain in particular:

  • identification of the Customer,
  • identification of the package and travel date,
  • order or contract number,
  • description of the claimed defect,
  • available evidence of the claimed defect,
  • requested method of resolution.

23.7 The Travel Agency will handle the complaint without undue delay, no later than within 30 days from the date of its submission, unless the Travel Agency and the Customer agree on a longer period. The Customer will be informed of the outcome of the complaint by e-mail.

23.8 The Travel Agency is not liable for damage, defects or harm caused by:

  • the Customer or a person for whom the Customer is responsible,
  • a third party not involved in the provision of the services included in the package,
  • unavoidable and extraordinary circumstances,
  • incorrect, incomplete or late information provided by the Customer,
  • breach by the Customer of the rules of the organiser, stadium, carrier, accommodation provider or another service provider.

23.9 A change of date, time, venue or organisational conditions of a sports or cultural event by the organiser does not in itself constitute a defect in the package, provided that the Travel Agency provides the agreed services or an appropriate substitute solution according to the circumstances of the specific case.

23.10 If a sports or cultural event is cancelled, postponed or significantly restricted by decision of the organiser, a public authority or due to unavoidable and extraordinary circumstances, the Travel Agency will provide the Customer with reasonable cooperation and, where possible, arrange a substitute programme, substitute ticket, discount or another appropriate solution, taking into account the nature of the package, organiser rules and costs actually incurred.

23.11 The Travel Agency is not liable for loss, damage or theft of the Customer’s personal belongings, luggage or documents during the package, unless caused by a proven fault of the Travel Agency.

24. Assistance in Difficulty during the Package

24.1 In the event of difficulties during the package, the Customer may contact the Travel Agency using the following contact details:

E-mail: info@90plustickets.com
Phone: +420 774 051 061

24.2 The Customer is obliged to notify the Travel Agency of any difficulties, package defects or other circumstances requiring assistance without undue delay after becoming aware of them.

24.3 The Travel Agency will provide the Customer in difficulty with reasonable assistance. Depending on the nature of the situation, such assistance may include in particular providing the necessary information, assistance with communication with the carrier, accommodation provider, event organiser, insurance company, embassy or consulate, or another relevant party.

24.4 If the Customer gets into difficulty through their own fault or breach of their obligations, the Travel Agency may require reimbursement of reasonable costs associated with providing assistance, where permitted by applicable legal regulations.

25. Out-of-court Resolution of Consumer Disputes

25.1 If a consumer dispute arises between the Travel Agency and a Customer who is a consumer and cannot be resolved by mutual agreement, the Customer may contact the competent body for out-of-court resolution of consumer disputes.

25.2 The competent body for out-of-court resolution of consumer disputes is:

Czech Trade Inspection Authority
Štěpánská 15
120 00 Prague 2
Website: www.coi.cz

26. Final Provisions for Packages

26.1 This Part D is a special regulation for package travel and related travel services. If any provision of Part D conflicts with the general provisions of Part A, Part D shall prevail for packages.

26.2 Legal relationships relating to packages are governed by the laws of the Czech Republic, in particular the Civil Code, Act No. 159/1999 Coll., the Consumer Protection Act and other applicable legal regulations.

26.3 Specific information stated for a particular package, in an individual offer, in the order confirmation or in the confirmation of the package travel contract shall prevail over the general provisions of these T&C if there is any difference between them.

26.4 In the event of any discrepancy between the Czech and English versions of these T&C, the Czech version shall prevail.

26.5 These Terms and Conditions become effective on 6 November 2025.

In Liberec, on 6 November 2025

Antonín Blažek
90+Tickets / 90+ Football Travel Agency
Company ID No.: 21879206