Terms and Conditions
PART A – GENERAL PROVISIONS
1. Introductory Provisions
1.1 These Terms and Conditions (hereinafter referred to as the “Terms and Conditions” or “T&C”) govern the rights and obligations between
Antonín Blažek, ID No.: 21879206, registered address T. G. Masaryka 313, 407 77 Šluknov, Czech Republic,
registered in the Trade Register maintained by the Ministry of Industry and Trade of the Czech Republic,
(hereinafter referred to as the “Seller”, “Travel Agency”, or “Provider”),
and natural or legal persons (hereinafter referred to as the “Customer” or “Consumer”) concluding contracts through the website https://www.90plustickets.com.
1.2 The Seller operates under the following brands:
• 90+Tickets – for the sale of tickets and related services (also 90PlusTickets),
• 90+ Football Travel Agency – for the sale of package tours and related travel services (also 90Plus Football Travel Agency).
1.3 These Terms and Conditions regulate:
• the conditions for the sale of individual tickets and supplementary services (Part B),
• the conditions for the sale of goods (merchandise, Part C),
• the conditions for the provision of package tours and related travel services (Part D).
1.4 These Terms and Conditions are issued in accordance with:
Act No. 89/2012 Coll., the Civil Code of the Czech Republic;
Act No. 634/1992 Coll., on Consumer Protection; and
Act No. 159/1999 Coll., on Certain Conditions of Business in the Field of Tourism.
1.5 Contact details of the Seller:
• E-mail: info@90plustickets.com
• Telephone: +420 774 051 061
• Postal address: T. G. Masaryka 313, 407 77 Šluknov, Czech Republic
• Website: www.90plustickets.com
1.6 By submitting an order, the Customer confirms that he/she has read, understood and fully agrees with these Terms and Conditions. The T&C form an integral part of every contract concluded between the Seller and the Customer.
1.7 The Seller processes personal data of Customers solely for the purpose of contract execution, order management, and statutory accounting requirements.
The Privacy Policy (GDPR) is available on the website www.90plustickets.com.
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2. Scope and Structure of the Terms
2.1 These Terms and Conditions apply to all contracts concluded between the Seller and the Customer via the website www.90plustickets.com, regardless of whether the subject of purchase is a ticket, goods, package tour or any other service.
2.2 The T&C are divided into separate parts according to the type of service or product offered:
• Part A – General Provisions (applicable to all contractual relations between the Seller and the Customer),
• Part B – Sale of Individual Tickets and Supplementary Services (information package, online support),
• Part C – Sale of Goods (Merchandise) (clothing, accessories, etc.),
• Part D – Provision of Package Tours and Related Travel Services in accordance with Act No. 159/1999 Coll.
2.3 If a specific service or product is subject to special terms (e.g. a package tour or event ticket with a fixed date), such special terms take precedence over the general provisions of these T&C.
2.4 If the Customer orders multiple services at once (e.g. a package including ticket, accommodation and transport), the section corresponding to the predominant service applies – typically Part D (Package Tours).
2.5 These Terms and Conditions shall apply mutatis mutandis to contracts concluded by other means of distance communication (e.g. by e-mail or telephone), unless otherwise agreed between the parties.
3. Conclusion of Contract and Orders
3.1 The Customer may order goods or services through the online store available at www.90plustickets.com.
An order is placed after all required fields in the order form have been completed and the order is submitted via the “Complete Order” (or similarly labelled) button.
3.2 By submitting the order, the Customer makes a binding offer to conclude a contract with the Seller.
The contract is deemed concluded only upon the Customer’s receipt of an order confirmation sent by the Seller via e-mail, either automatically or after manual review by the Seller.
Until such confirmation is sent, the Seller is under no obligation to accept or confirm the order.
3.3 The Seller reserves the right to decline or cancel an order, particularly in cases of:
• an obvious pricing error,
• unavailability of the goods or service,
• technical errors in display on the website,
• repeated non-payment of previous orders by the Customer.
In such cases, the Customer will be notified without undue delay, and any payment already made will be refunded without delay via the same payment method used.
3.4 All prices displayed in the online store are final and inclusive of all applicable taxes and fees (the Seller is a VAT payer).
The cost of shipping or additional services is always clearly shown before the order is submitted.
3.5 Contracts are concluded in Czech or English language, as chosen by the Customer during purchase, unless otherwise agreed between the parties.
Each contract is archived electronically and is not publicly accessible. A copy may be provided to the Customer upon request.
3.6 The Customer is responsible for the accuracy and completeness of the information provided in the order.
The Seller is not liable for any damage or delay caused by incorrect or incomplete contact information provided by the Customer.
3.7 If the Customer selects payment by bank transfer, the order must be paid within five (5) business days of the order confirmation.
If the match or event takes place shortly after the order (e.g. within five days), the Customer may be requested to submit proof of payment (e.g. bank confirmation or statement) to ensure timely completion of the order.
Without such proof or payment confirmation, delivery of tickets or other services cannot be guaranteed.
If payment is not received within the deadline or proof of payment is not provided, the order may be cancelled without entitlement to the goods or services ordered.
PART B – SALE OF TICKETS AND SUPPLEMENTARY SERVICES
4. Subject of Service
4.1 The subject of the contract concluded between the Seller and the Customer is the provision of a ticket for a sports event or other cultural or leisure activity, always combined with an information package and online support (e.g. phone or chat assistance). This combination of services is referred to as a “Ticket Package.”
4.2 The Seller is not the organiser of the event but acts as a reseller or intermediary of tickets through official or verified partners and provides its own supplementary services and customer support.
4.3 The price of the Ticket Package includes all fees, taxes and services listed in the product description. The price does not include transport to the venue, accommodation, insurance or other services unless explicitly stated.
4.4 Tickets may be delivered in different ways depending on the organiser’s rules – for example PDF by e-mail, mobile wallet, or via the club’s app. All delivery methods are free of charge.
4.5 The Customer must have the technical means to receive and display the ticket. The Seller is not liable for failures caused by the Customer’s devices or settings.
4.6 Tickets are bound to a specific date and time and therefore cannot be cancelled or returned once delivered. Under Section 1837 (j) of the Civil Code (Act No. 89/2012 Coll.), the Customer has no right of withdrawal for services related to leisure activities provided on a specific date or period.
After the ticket is issued or made available, no refund is possible. Tickets are personal and non-transferable; the Seller cannot verify later use or resale and therefore cannot accept returns.
4.7 A change of date or time by the organiser does not constitute a defect of service. The Seller will assist the Customer in using the ticket for the new date or claiming refund from the organiser.
4A. Price Composition and Nature of the Provided Service
4A.1 The Seller does not act as an authorised ticketing partner of the event organiser, but as a service provider offering administrative and access-related services that enable the Customer to attend the event. The ticket forms only one component of the overall service.
4A.2 The price displayed for each product does not represent the price of a standalone ticket but the price of a complete service package, which includes, in particular:
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securing and administering access to the event,
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an information package about the event and destination,
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customer and technical support,
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assistance with receiving, activating or transferring electronic tickets,
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any additional services described in the specific order.
4A.3 The price of the package may also include internal costs incurred by the Seller, such as membership fees, club programmes, administrative fees, operational costs, licensing requirements or other expenses necessary to provide access to the event.
4A.4 To secure tickets, the Seller may use various sources, including:
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official distribution channels,
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club membership programmes (membership, season tickets, points system),
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contractual or external partners,
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other legally permissible sources.
4A.5 In cases where the organiser’s conditions restrict the transfer or specific use of tickets, the Seller provides an administrative service enabling the Customer to attend the event. The Customer acknowledges that part of the package price covers the costs necessary to legally facilitate the use of the ticket by the Customer.
4A.6 The Customer confirms that the package price is not the price of the ticket itself and that the Seller provides a combined service, not standalone ticket resale.
5. Ticket Specifics
5.1 Tickets are procured only through official or verified sources. Their form (PDF, mobile, named etc.) depends on the organiser’s policy.
5.2 The Seller is not liable for organiser-made changes (date, venue, time, seat reassignment, restrictions). If an event is rescheduled, the ticket remains valid unless the organiser states otherwise.
5.3 If the event is cancelled without replacement, the Customer will receive a refund, voucher or alternative solution according to the organiser’s instructions. The Seller will assist but is not responsible for refund timing.
5.4 Entry is subject to stadium rules and security regulations. If entry is denied for a breach of these rules (late arrival, prohibited items, inappropriate behaviour etc.), no refund is due.
5.5 For named tickets, the Customer must supply accurate personal data and present matching photo ID (passport or ID card). Failure to comply may result in denied entry without refund.
5.6 If certain sections are restricted (e.g. home fans, family area, away supporters), the Customer must observe these rules. The Seller is not liable for denied entry due to breach.
5.7 Tickets are for personal use only; any resale, copying or commercial use without written consent of the Seller is strictly prohibited.
6. Price and Payment
6.1 All prices are final and include VAT and all fees unless stated otherwise. The Seller is a VAT payer.
6.2 Prices are displayed in multiple currencies as selected by the Customer. Exchange-rate differences may occur and are beyond the Seller’s control.
6.3 Accepted payments: online card (gateway Stripe / Shopify / PayPal), bank transfer, or other methods listed at checkout.
If bank transfer is chosen, the invoice must be paid within five (5) business days of order confirmation.
6.4 An order is considered paid upon crediting the funds to the Seller’s account or submission of bank confirmation for last-minute orders.
6.5 An electronic invoice will be sent to the Customer by e-mail; the Customer consents to electronic invoicing only.
6.6 If payment is not received on time, the Seller may cancel the order and notify the Customer by e-mail.
6.7 All payments are processed via encrypted secure connections; the Seller has no access to card data.
7. Delivery of Tickets
7.1 Tickets may be delivered as PDF by e-mail, mobile wallet link, club app access or another method as specified. Delivery is free of charge.
7.2 Tickets are usually sent 24–48 hours before kick-off unless the organiser releases them later.
7.3 The Customer must check their e-mail (including spam folder) and ensure the address is functional.
7.4 If registration in a club app is required, the Customer must complete it as instructed. The Seller is not liable for third-party app failures.
7.5 If tickets or instructions are not received at least 12 hours before the event, the Customer must contact the Seller immediately.
7.6 The Seller may change the delivery method for security reasons (e.g. switch from PDF to app). The Customer will be informed by e-mail.
7.7 Delivery is considered complete once the ticket or link has been sent or made available to the Customer.
8. Cancellations and Non-Attendance
8.1 The Customer has no right to cancel the order after conclusion of the contract except as expressly stated herein.
8.2 If the Customer cannot attend for personal reasons (illness, travel issues, missing documents etc.), no refund is due.
8.3 If the event is cancelled by the organiser, the Customer will be offered a refund, voucher or rescheduled date in line with the organiser’s policy. The Seller will assist but is not liable for processing times.
8.4 If the event is rescheduled, the ticket remains valid for the new date.
8.5 In cases of force majeure (pandemics, government measures, security risks, strikes, weather etc.), refunds are subject to the organiser’s policy and law.
8.6 Customers must monitor official event communications for schedule updates. Minor time changes do not entitle them to a refund.
8.7 The Seller is not liable for missed events due to lateness or failure to follow instructions.
9. Complaints and Ticket Issues
9.1 A Customer may lodge a complaint if the service was not provided as agreed, for example if a ticket was not delivered on time, was damaged, or entry was denied for verifiable technical reasons not caused by the Customer.
9.2 Complaints do not apply to: changes by the organiser, late arrival, personal reasons, third-party app errors or issues beyond the Seller’s control.
9.3 Complaints must be submitted without undue delay, no later than seven (7) days after the defect was discovered, by e-mail to info@90plustickets.com or in writing to the postal address stated in these Terms. The complaint should include:
• Customer’s name and surname;
• order number and event details;
• description of the defect or issue;
• relevant evidence (screenshot, e-mail, organiser’s notice etc.).
9.4 The Seller will acknowledge receipt of the complaint and process it within thirty (30) days of delivery. If the complaint is justified, the Seller will remedy the defect by providing a replacement ticket (if possible) or by refunding the price of the defective service.
9.5 If entry was denied by the organiser, the Customer must provide official proof (e.g. written statement, security report or confirmation from the venue). Without such proof, the Seller cannot verify the claim or process a refund.
9.6 All communication regarding complaints is conducted electronically unless otherwise required by law. The Seller will keep records of all complaints and their resolution.
PART C – SALE OF GOODS (MERCHANDISE)
10. Subject of Sale
10.1 This part of the Terms and Conditions governs the sale of physical goods offered in the online store www.90plustickets.com, including but not limited to clothing, accessories, stickers and other merchandise (hereinafter “Goods”).
10.2 Goods are new, unused and described on the website with the maximum accuracy available. Images of products are illustrative only; minor colour or design deviations may occur due to lighting or screen display differences.
10.3 All prices are final, inclusive of VAT and all applicable fees unless explicitly stated otherwise. The Seller is a VAT payer.
10.4 The contract for the sale of Goods is concluded when the Seller confirms the Customer’s order by e-mail.
10.5 Ownership of the Goods passes to the Customer only upon full payment of the purchase price and delivery of the Goods.
11. Delivery and Shipping
11.1 The Goods are delivered to the address specified by the Customer in the order form through postal or courier services available in the country of destination.
11.2 The Seller ships Goods within the time frame stated in the product description or in the order confirmation. If the Goods are temporarily unavailable, the Seller shall inform the Customer without undue delay and offer an alternative solution or refund.
11.3 Shipping costs and delivery times are displayed before order completion. Any import duties or taxes for deliveries outside the EU are the Customer’s responsibility.
11.4 The Customer must inspect the shipment upon delivery. If the package is visibly damaged or tampered with, the Customer must report this to the courier immediately and make a note in the delivery record.
11.5 The Seller is not liable for delays caused by the carrier, customs processes or incorrect delivery information provided by the Customer.
11.6 The Goods are deemed delivered once the shipment is handed over to the Customer or their authorised representative.
12. Withdrawal and Returns
12.1 In accordance with Section 1829 of Act No. 89/2012 Coll., Civil Code of the Czech Republic, the Consumer has the right to withdraw from a contract for the purchase of Goods within 14 days of receipt without giving any reason.
12.2 To exercise this right, the Customer must notify the Seller by e-mail at info@90plustickets.com or by post to the address listed in these Terms and Conditions. The Customer may use the standard withdrawal form available on the website.
12.3 The Goods must be returned in their original condition, unused, unworn and undamaged, including original labels and packaging. The Customer bears the direct cost of return shipping.
12.4 The Seller shall refund the purchase price within 14 days of receiving the returned Goods using the same payment method employed by the Customer, unless agreed otherwise.
12.5 The Customer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functionality.
12.6 The right of withdrawal does not apply to:
• Goods custom-made or modified according to the Customer’s wishes;
• Goods which, for hygienic reasons, cannot be returned once unsealed (e.g. face masks, underwear);
• Goods that were used or damaged by the Customer.
12.7 In case of defective Goods, the Customer has the right to claim repair, replacement or refund under Sections 2165 et seq. of the Civil Code. The complaint procedure from Part B, Article 9 applies mutatis mutandis.
PART D – PACKAGE TOURS AND RELATED TRAVEL SERVICES
13. Subject of the Package Tour
13.1 This section applies to services sold as package tours (“Package” or “Travel Package”) consisting of at least two of the following services:
• transport,
• accommodation,
• ticket for an event (e.g. football match),
• other tourist or leisure services forming a significant part of the trip.
13.2 Each Package is organised and provided by the Seller, acting as a travel agency under the trade name 90+ Football Travel Agency.
13.3 The Seller operates in accordance with Act No. 159/1999 Coll., on Certain Conditions of Business in the Field of Tourism, as amended.
The Seller ensures professional supervision through a qualified authorised person (travel agency guarantor) and holds valid insolvency protection insurance.
13.4 Package tours are provided on the basis of an individual contract concluded remotely (online). By confirming the order, the Customer agrees with the proposed content, price, and these Terms and Conditions.
13.5 The scope of services and price of each Package are specified in the description published on the website or in a tailor-made offer sent by e-mail.
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14. Information Provided to the Customer
14.1 Before concluding the contract, the Customer will be provided with clear information including:
• destination and duration of stay,
• itinerary and included services,
• type of transport, accommodation and meals (if applicable),
• total price including all taxes and fees,
• payment terms and deadlines,
• minimum number of participants (if applicable),
• conditions for changes, cancellation and withdrawal,
• details of insolvency protection insurance.
14.2 These details are listed on the product page or in the individual offer and form an integral part of the Package Contract.
If any information changes before the contract is concluded, the Seller will notify the Customer without undue delay.
14.3 The Customer acknowledges that if the Package includes a ticket for a specific event, such ticket is personal and non-transferable, and no refund is possible once issued, even if the Customer cancels the trip.
15. Price and Payment Terms
15.1 The price of the Package is final and includes all services specified in the contract.
The Seller is a VAT payer.
15.2 The full price of the Package must be paid in advance, within five (5) business days of order confirmation, unless agreed otherwise.
Payment methods are the same as those listed in Part B, Article 6.
15.3 The contract enters into force upon receipt of full payment.
If payment is not made on time, the Seller may cancel the booking without liability.
15.4 The Seller may change the price of the Package before the start of the trip only in the following cases:
• changes in transport costs (including fuel prices),
• changes in taxes or fees related to travel services,
• significant changes in exchange rates affecting the total price.
In such case, the Seller will inform the Customer at least 20 days before departure and provide justification for the change.
15.5 If the price increase exceeds 8 % of the original total, the Customer has the right to withdraw from the contract without penalty within five (5) days of notification.
16. Changes and Cancellation by the Seller
16.1 The Seller may change the itinerary or specific services if necessary due to operational reasons or force majeure, provided the overall nature of the Package is preserved.
16.2 If essential elements of the Package must be altered (e.g. accommodation standard, transport type, or date), the Seller will offer the Customer a suitable alternative of equal or higher quality.
16.3 If the Seller cancels the Package before departure, the Customer is entitled to a full refund of all payments made.
The Seller is not liable for additional costs incurred by the Customer independently (e.g. flights purchased separately).
16.4 The Seller is not liable for cancellation due to extraordinary circumstances such as:
• war or terrorism,
• natural disaster,
• epidemic or pandemic restrictions,
• government or security measures,
• strikes or severe weather conditions.
In such cases, refunds will be processed according to the organiser’s and supplier’s terms and applicable law.
16A. Optional Travel Insurance
16A.1 The Seller recommends that all Customers take out travel insurance covering medical expenses, trip cancellation, and baggage loss.
16A.2 The Seller does not automatically include travel insurance in the Package price.
Customers may purchase insurance from the Seller’s partner insurer or independently.
16A.3 The Seller’s insolvency protection (insurance against bankruptcy) does not replace standard travel insurance; it covers only refunds and repatriation in the event of the Seller’s insolvency.
17. Rights and Obligations of Participants
17.1 The Customer must comply with the laws and regulations of the destination country, as well as the rules of transport providers, accommodation facilities and event organisers.
17.2 The Customer is obliged to:
• hold valid travel documents (passport, visa, health insurance),
• follow the itinerary and instructions from the Seller or local representatives,
• behave in a manner that does not endanger themselves or others,
• pay for any damage caused intentionally or through negligence.
17.3 The Seller may exclude a Customer from further participation in the trip if their behaviour seriously breaches rules or endangers others.
In such cases, the Customer is not entitled to compensation or refund.
17.4 The Seller is entitled to use photos and videos taken during the trip for marketing purposes only with the Customer’s consent, in accordance with GDPR.
18. Liability and Complaints
18.1 The Seller is liable for the proper provision of all travel services included in the Package.
18.2 If any service is not provided as agreed, the Customer must inform the Seller without undue delay, preferably during the trip, so that corrective action can be taken on site.
18.3 If the defect cannot be remedied during the trip, the Customer may file a formal complaint within 30 days of returning home by e-mail to info@90plustickets.com.
18.4 The Seller shall respond to complaints within 30 days. If justified, the Seller will offer compensation, refund or other remedy according to the extent of the defect.
18.5 The Seller’s liability is limited to the price of the Package, unless the damage was caused intentionally or through gross negligence.
The Seller is not liable for:
• force majeure or events beyond their control,
• delays or actions of third-party suppliers,
• loss of personal belongings or valuables.
18.6 The Customer is required to provide necessary cooperation and evidence when submitting a complaint.
19. Final Provisions
19.1 These Terms and Conditions are governed by the laws of the Czech Republic.
19.2 Any disputes shall be resolved primarily by mutual agreement.
If no settlement is reached, disputes shall be decided by the competent Czech court according to the Seller’s registered address.
19.3 Out-of-court consumer dispute resolution (ADR) is provided by the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz).
19.4 The Seller may amend these Terms and Conditions from time to time.
The version valid at the time of order confirmation shall always apply to the given contract.
19.5 These Terms and Conditions enter into force on the date of publication on the website www.90plustickets.com.
20. Entry into Force
These Terms and Conditions shall enter into force and effect on 6 November 2025.
They replace any previous versions published on the website www.90plustickets.com.
In Liberec, on 6 November 2025
Antonín Blažek
90+Tickets / 90+ Football Travel Agency
Business ID (IČO): 21879206